At The Customise Studio, we strive to provide a hassle-free shopping experience. Please read the following terms carefully before making a purchase. By shopping with us, you acknowledge and agree to the following terms.

Order & Delivery

  • Once an order has been placed, we are unable to amend or combine orders. Please ensure all details, including size, color, and shipping address, are correct before completing payment.
  • Orders are processed within 1 to 2 working days upon payment verification.
  • Delivery is conducted Monday to Friday (excluding weekends and public holidays).
  • If there is any damage to the item upon delivery, please contact us immediately with supporting photos.
  • The Customise Studio will not be responsible for any lost or damaged parcels should the customer opt for standard shipping.

Returns & Exchanges

Customised Orders

  • We do not accept returns or exchanges for customised orders, as they are uniquely made for each customer.
  • All customised products undergo thorough quality checks before they are sent out to ensure they are in good condition.

Change of Mind & Event Suitability

  • We do not accept returns or exchanges due to a change of mind or if the item does not match your event theme as they are personlised and cannot be resold.
  • Any advice we provide regarding product suitability is for your consideration only, and we will not be liable for exchanges or refunds based on preference.

Defective, Faulty, or Incorrect Items

  • If you receive a defective, faulty, or incorrect item, please contact us at hello@thecustomisestudio.com immediately when you received the item. Include a snapshot of the issue for verification.
  • In the case of a manufacturer defect or error on our part, we will arrange a one-to-one exchange for the exact same product.

Store Credit Policy

  • We do not offer cash or monetary refunds under any circumstances.
  • Store credit will be issued in the following cases:
    • If a defective or incorrect item is out of stock for replacement.
    • If a duplicated order is placed, the extra order will be canceled, and a refund will be given as store credit only to prevent additional credit charges and bank processing fees.
  • Store credits are valid for 6 months from the date of issuance and cannot be extended.

Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards
  • Paynow
  • Bank Transfers
  • Other payment options as listed at checkout

Usage of Site & Content

  • All images, text, and content on The Customise Studio website are the property of the company. Unauthorised use, reproduction, or distribution is strictly prohibited.
  • We reserve the right to update our policies at any time.

For any questions or further assistance, feel free to contact us at hello@thecustomisestudio.com.

 

Updated as of 25 Feb 2025